Visitor
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1 Message
Upgrade to 2gb Internet to fix cable box issue?
In order to fix an XRE-00250 issue with my main DVR box, the chat agent told me I needed to upgrade from 1gb Internet service to 2gb service. Is this correct?
I have been having issues with all 4 TV boxes in quick succession this week, including a technician visit and am at the point where I want to cancel cable and I ternet.
XfinityJon
Official Employee
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890 Messages
5 hours ago
Good afternoon user_onr4mn. I can certainly understand your concern if you have been experiencing issues. You have reached the right team, and I will be happy to help.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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