2 Messages
Upgraded service cost more than what I signed up for
Upgraded to 800 Mbps for 55$ (I have email confirmation), I've been billed for 100$ for 3 months. Need help with resolving this and getting credit for the 3 months. I cannot afford this and already getting quotes for switching to other companies in my area. ridiculous that I can't even connect to a real person to speak with.
XfinityRichard
Official Employee
•
1.8K Messages
7 days ago
Hi there, @user_x5qc6i ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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