Visitor
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1 Message
Upgraded xFinity unlimited data plan
I have been paying $120 for unlimited data - 4 lines with up to 20gb each before speeds slow down. I just found out xFinity upgraded their unlimited plan to up to 30gb of data, for what amounts to $100 for my devices. So I have been paying more than necessary ... for less. The reason customers weren't automatically switched to this new more affordble option is "some customers don't want to change plans because they are afraid"?? This is only for customers who find out about it on their own. So 7-8 months of xFinity charging me more just because they could? How do you justify treating your "most loyal and appreciated" customers this way?
XfinityAlfonso
Official Employee
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2K Messages
10 days ago
Hello sharpka thanks so much for taking the time to reach us here via our Xfinity Forums! Whenever introducing new plans and pricing tiers, we do not move customers without their express consent. This provides an opportunity to go over any new terms/conditions of the new packages and any other relevant details. We'd love to assist in getting these new savings onto your Xfinity Mobile account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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