Visitor
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1 Message
Urgent billing dispute and refund request. Account cancellation confirmed but charges continued
Dear Xfinity Billing Department,
I am writing to formally dispute ongoing charges on my account and to demand an immediate refund. I have a legal background and I am fully prepared to escalate this matter through the FCC, BBB, or legal action if needed.
I cancelled my Xfinity service after moving out of my residence, yet I have continued to be billed for services I did not use. Your agents acknowledged the error and confirmed that a full refund would be issued. I was provided with the following reference numbers: <Edited: Personal Information>. Despite these confirmations, no refund has been processed and billing has continued.
I now require the following:
- Immediate termination of all billing and written confirmation that my account is closed.
- Full refund of all charges since my service cancellation date for the past two years.
- A written timeline for the refund within 14 days of this notice.
If this matter is not resolved promptly, I will escalate through the appropriate regulatory channels and pursue legal remedies.
Sincerely,
<Edited: Personal Information>
XfinityKei
Official Employee
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1.8K Messages
1 day ago
@user_zd2rmj You're with the right team for a resoltuion! I can certainly check over your account to help with your bill and refund concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_ln7akp
Visitor
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5 Messages
1 day ago
This very thing is happening to me. I have spent hours and hours contacting Xfinity. They acknowledged that I cancelled the service but they continue to bill me. I feel very helpless and would love to know what to do next.
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