Urgent Billing Dispute – Higher Service Not Provided, Move‑Out Today

Hello,

I am requesting urgent escalation and billing review for my Xfinity account (Account #

[Edit: Personal Information]) as today is my move‑out date.

• Five months ago, I requested an upgrade to a higher‑tier internet plan at a higher monthly cost.
• The upgraded service was never active because my current router was not compatible.
• Around month 3 or 4, I called, and your representative confirmed my equipment could not support the new service.
• Despite this, I was billed for months of a service I could not receive, resulting in a $300 past‑due balance.

Today, I spent over 20 minutes on the phone and spoke to a foreign call center supervisor, who stated no help would be given because I used the internet, even though I never received the upgraded service I paid for.

I am requesting:

1. Immediate billing adjustment/credit for the months of undelivered upgraded service.
2. Account closure in good standing, as I am moving out today.
3. Supervisor or corporate review to ensure my account does not go to collections for a charge I should not owe.

I have been a good‑faith customer, and this situation needs immediate resolution. Please escalate to a U.S.‑based account specialist or corporate team for urgent handling.

Thank you,

[Edit: Personal Information]