Visitor
•
1 Message
Urgent Review Required: System Integration Failure Creating Critical Service Impact
I need assistance from collections regarding a critical system integration issue with my Xfinity services. During a recent chat interaction through the Xfinity Mobile platform, I arranged a payment of ($124.80) scheduled for February 9, 2025. However, due to the platform's seamless but unclear transition between mobile and main services, there was confusion about which service the arrangement was intended to cover. As context led me to believe, mobile, as I intended. Only later did I find out it wasn't.
As a full-time online student and parent of a young child, I require urgent clarification and assistance. My bank account has been updated with payment arrangement guaranteed through incoming financial aid (processing begins February 2).
The chat system's integration created significant confusion by:
- Displaying mobile-specific interfaces throughout
- Processing arrangements while showing mobile services
- Providing no clear service distinction during payment setup
I am fully committed to resolving all balances owed from both services by February 9 and would appreciate direct communication to address this time-sensitive matter. I would like to propose a mutually beneficial resolution. Thank you!
XfinityKei
Official Employee
•
1.4K Messages
3 months ago
@user_2dbf22 This is a great question. As a parent and student myself I understand your concerns. To further clarify which services are on the arrangement we will ask you to meet us in a direct message, so we can look at your account to confirm. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0