Visitor
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6 Messages
Very Dissatisfied With Xfinity
I spent all day on the phone trying to renew my $80 promotional rate, and every retention rep treated me like my loyalty didn’t matter. I wasn’t respected, I wasn’t valued—I was treated like I had nothing to offer. I’m not made of money, I have bills to pay, and my well-being is worth more than Xfinity’s bottom line. Meanwhile, other providers are out here offering better service at the same—or even lower—price, and you’d think Xfinity would notice that loyal customers have options. All I wanted was to stick with my $80 plan, but the way this was handled is beyond frustrating. I didn’t want to make this public, but if treating loyal customers like this is business as usual, then everyone should know
XfinityJustinM
Official Employee
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345 Messages
1 month ago
Greetings @Bosswinner, I love to see that you are being a good steward of your finances. With rising cost of just about everything I certainly understand your current sentiment towards your bill. Our teams do everything possible to balance maintaining the cost of keeping our network reliable, and keeping the price of service within a healthy range for our customers. As a long time customer we appreciate your loyalty and our team can take the time to review the best options for your needs. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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