Virtual prepaid Mastercard link not working

@XfinityRaul​ 

I ran into this same issue when I tried to purchase something.  What Xfinity fails to mention about the card is that the initial link to the card which contains the activation/redeem code, is only a sample card.  After contacting Xfinity and being passed around for about 1.5 hours by employees who didn't seem to know what I was talking about and kept giving me different phone numbers that did not connect me with anyone, I eventually called another number, [edit: private information removed] (not provided by an Xfinity employee).  This is the phone # that will connect you to a human being as long as the correct prompts are selected.  The employee I spoke with, Delilah, was super helpful and she works in the area of xfinity that administers prepaid mastercards issued by xfinity. She verified the card I was using didn't work and was only a sample card. She gave me a new link where I clicked to find the real pre-paid debit card. This card is stored in the xfinity virual pre-paid login center and is good until 2/2025.  While I'm grateful for the $180 xfinity gift card based on being a Veteran, based on this experience, I think it is incumbent on Xfinity to provide a better process of how to issue a workable and usable virtual prepaid card that is real. Failure to do so, can give Xfinity a bad reputation.

Thank you for sharing your experience and feedback with us. We're sorry to hear about the difficulties you faced when trying to activate your Xfinity gift card. We appreciate you bringing this to our attention and highlighting the need for clearer communication regarding the card activation process. Your input is invaluable, and we are committed to improving our processes to ensure a smoother experience for all our customers. Thank you again for taking the time to let us know about this, and we appreciate your patience and support.

virtual prepaid card for veterans sent in an email is not valid numbers on card no good filed complaint with fcc xfinity should be allowed to false advertise spoke to five phone agents just got gaffed off. SGT. USMC.

@user_afuxoh​ same thing happen to me 

Thank you for this comment. I’m on an iPhone. Neither Safari nor Google Chrome worked for me. But Edge told me the page may not be secure, but let me hit a button to continue to the site anyway and that worked. So I recommend that to anyone else having the same issue.

@Xfinity: y’all need to fix the issue that Xfinity.myprepaidcenter.com isn’t available via Safari or Google Chrome and receives a “Site is not safe” message via Edge.

Thank you for reaching out to us, and thank you for your service @QuincyB! We’d regret seeing you go! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@QuincyB​ I’m getting rid of them now. Their whole treatment of loyal customers and veterans and people is pure trash. They think because they’re a monopoly they can just use the worst of overseas customer service and their pre paid card is an insult. I used my card twice they haven’t even sent the full amount for all the lines I transferred it was 3 lines they did a 200 dollar rebate when it was supposed to 300 a hundred a line. 

Then after a rep lied and my grandfathered plan changed they have been running up my data and I never exceeded data since I been with them . Never got a new modem from them because they said YOU can MOVE with your equipment which I’ve done twice. And there customer service even at the executive level has gone to hell. They do everything in their power to avoid talking to you just take take take.

For years I watched them tell me we are giving you a FREE speed upgrade  and go up on the basic channel package  meanwhile we never got more  channels.  And  the prepaid cards are crude

Hi there @user_gzmv7f. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forums Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message.