Voice premier was added without authorization

I went to pay my bill and saw that it was more that triple it's normal price. After looking into it I found that the voice premier was added to my account without my knowing and I am being charged for that and a pro rated amount. I need that canceled and to not be expected to pay for a service that I don't use or even know what it does.

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XfinityJorge

Official Employee

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2.5K Messages

2 months ago

user_1w4i1j Hey there and Good Morning. I see that you have some concerns over the bill and that some changes were made without your authorization. Our team is here to clear this up and get you on the correct plan. First I will need you to shoot me a DM with your complete name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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user_1w4i1j

Visitor

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2 Messages

I have sent you a message.

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2 months ago

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user_1w4i1j

Voice premier was added without authorization

XfinityJorge

user_1w4i1j

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