1 Message
waiting for my refund
on 3/19/25 I received the following message and have not received my $105.42 which was taken from my bank which was not the correct amount since I had cancelled my TV channels and returned my equipment and was told my bill for March would be $36 and the following month just internet would be $60
We've received your refund request
Thank you for submitting a refund request. We'll reach out when your request has been resolved, or within 3 business days if we need additional information.
Thank you for being an Xfinity customer.
XfinityEricB
Official Employee
•
2.1K Messages
8 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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