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user_437o6a
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Monday, August 17th, 2026 9:00 PM

Waive a Late Fee

Hi, I'm looking for help with a $13 late fee on my account. My July bill was $51.39 and I paid it on July 24, a few days late because the credit card on my account had expired. I've since updated my payment method and my account is currently paid in full with a $0 balance.  I'd like to ask if the $13 late fee can be waived as a one-time courtesy. Thank you!

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Updated 

16 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

16 hours ago

user_437o6a thank you for using the Xfinity Community Forums page to reach out today. I would be more than happy to assist you with your options for your account billing.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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