Visitor
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3 Messages
We are having some trouble connecting to My Account
I cannot access the Billing page to view my recent Statement on the Xfinity website.
Each and every attempt to sign in is met with "We are having some trouble connecting to My Account".
I am able to access the billing page about 5% of the time, with 95% of other attempts failing with this error. It often takes me over 1 hour of effort, of simply logging in, failing, and trying again, to simply log in to the Billing page. This is incredibly frustrating simply to download my statement, and frankly is a reason I am considering changing services.
Clearing my cache does not help, as previous answers have suggested.
Other users have reported that after escalation, the engineering team was able to resolve their issue, leading me to believe that this is some form of backend issue, perhaps associated with my account itself.
It's clear that this issue has existed for other users for MANY years, as I have found posts about this issue dating back to over 7 years ago.
XfinityBenny
Official Employee
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1.1K Messages
21 days ago
@user_1o1tqf Thanks for adding a post to the community. This https://www.xfinity.com/support/articles/primary-and-secondary-accounts page will help ensure you're on the primary user, in order to view the billing section of an account. Follow that now and verify the role for your profile to confirm or apply the right access.
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