11 Messages
We listen and don’t Judge
I found out that I been charged for not only cable box but a modem and on internet essentials
and instead of reimbursing me they’re telling me to pay and then they will take charges off
i just don’t get it
11 Messages
I found out that I been charged for not only cable box but a modem and on internet essentials
and instead of reimbursing me they’re telling me to pay and then they will take charges off
i just don’t get it
XfinityJohnG
Official Employee
•
2.2K Messages
3 months ago
Thank you for reaching out here @user_uqpovz. I would be happy to check on any billing questions from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_uqpovz
11 Messages
3 months ago
Hope I can REALLY get some help.
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