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user_a0u4k5
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Visitor

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3 Messages

Thursday, August 13th, 2026 5:56 AM

Website and app not working

Every time I try to do online bill pay it generates an error. I uninstalled the app for the same reason.

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5 days ago

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XfinityOrlandoM

Official Employee

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3.6K Messages

5 days ago

@user_a0u4k5

Thank you for reaching out. We’re sorry you’re having trouble with our online features, and we’re happy to help. If you’re using our website, please try using a different browser, clearing your cache and cookies, and resetting your default internet settings.

 

If you’re using the Xfinity app on a mobile device, please make sure you have the latest version installed and that your device is compatible with the app. https://www.xfinity.com/bill-pay

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user_a0u4k5

Visitor

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3 Messages

Unfortunately, none of these tips have ever worked. 

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5 days ago

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XfinityOrlandoM

Official Employee

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3.6K Messages

I do apologize for any inconvenience, when you go to our website are you doing that from a mobile device or are you doing that from a laptop or a PC?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_a0u4k5

Visitor

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3 Messages

My Samsung S25. I have tried to get to the bill pay section and it never goes into it, just generates errors. 

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5 days ago

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XfinityOrlandoM

Official Employee

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3.6K Messages

@user_a0u4k5

Go ahead and send me a direct message. I can refresh your account and then we can have you uninstall and reinstall the app and make sure it's working as it should be.

 

 When you send the direct message, please provide me with your first and last name and complete service address

 

 

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

5 days ago

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