Website unusable - Unable to pay [Edited]

I am seething.

My account was previously set to autopay every month. Suddenly this month, I get a message stating that my bill has not been paid.

I log into my account and come to find it shows my old address and account # from 6 months ago. My current address is not shown at all.

Every single page takes a minute to load despite using gigabit speed.

I attempt to add my new address through my account and encounter an error:

"A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later"

I try again:

"We are having some trouble connecting to My Account"

I try multiple times and encounter the same error.

I try again from multiple different devices running different operating systems (ios, macos, windows, android) and different browsers (chrome, safari and firefox), still the same issue.

It won't let me add the account. It says to put in my mobile number or social security number but neither of them work. It takes me to another error message.

"this information doesnt match our records"

I talk to a representative and they send me an invite link where I am prompted to enter my phone number or social security number again, same error.

I am at my wits end. [Edited: "Inflammatory"]

Does anyone test ANY of these web pages before you force paying customers to utilize it?

This is outrageous. Not only are you overcharging me for garbage performance internet, but then you make it impossible to rectify your own mistakes?

[Edited: "Political"]

Fix your website.

/rant over