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John1989
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6 Messages

Sunday, April 6th, 2025 9:16 AM

Closed

Went over 1.2tb of internet data

If i go over my data it said I get a courtesy month for the first time I exceed it within a 12-month period. In this courtesy month how much extra data can I use past 1.2tb? It doesn't say if it gives me an extra 50gb, 500gb, 1tb or unlimited???

Question

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Updated 

15 days ago

22

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XfinityBillie

Official Employee

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3.3K Messages

16 days ago

@John1989 Thank you for taking the time to reach out to us here on our Xfinity Forums! That courtesy month would cover the data used in the month completely. I would be more than happy to take a look at your account and confirm that the courtesy month has not been used yet. Just send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

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John1989

6 Messages

@XfinityBillie​ i tried to message you directly but when I type in your name you arent included in the predicted names. Anyway, thanks a lot. I have went through about three xfinity customer service agents in the chat and they either tried selling me something, telling me that I will be charged extra (even though this is the first time I went over, looking at my history) or remind me that I will find out if I'm charged extra or not on my next bill reveal date. I

16 days ago

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XfinityBillie

Official Employee

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3.3K Messages

@John1989 You wouldn't send a DM directly to me, it would need to be sent to Xfinity Support. :) Give that a try and we look forward to assisting you via DM!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

16 days ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

15 days ago

Thank again for reaching out to us @John1989! I’m glad we could help address these questions about our data limit for our internet services. For more information on exceeding the data limit, we have this article here.

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