2 Messages
What date do I need to cancel on to not get charged for another month?
The promo deal on my service is ending March 22nd and I don't want to keep the service at the increased price. My final period of service will be February 23rd to March 22nd, with the bill being due on the 10th of March. The bill generates on the 19th of the month.
What date do I need to have service cancelled by to avoid being charged the increased price for the March 23rd-April 22nd service period? Should I have service cancelled on the 19th? The 10th? the 22nd? Some other date? I'm a little confused as to when the cut off should be. Am I still under contract after I've paid my final bill?
Any insight into when I need to arrange for my service to be canceled would be greatly appreciated!
EG
Expert
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109.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.2K Messages
2 months ago
I would be happy to assist you @luzlis with reviewing your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityJustinC
Official Employee
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1.1K Messages
2 months ago
@luzlis thank you for sending the direct message, I can definitely help answer your promotion and billing questions and will follow up with you there.
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