Regular Visitor
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9 Messages
What does it take to get a refund from a scammer payment??
I had a scammer try the "pay on your account, then buy gift cards" scam - of course I knew that and called Xfinity to give a heads up the charge will be reversed, which it was.
This happened on 4/18/25.
It is now 5/16/25 and the returned check fee is STILL on my account???
This is after numerous visits to our local store and calls where nothing was done except sending me equipment I didn't order.
I'm about thisclose to packing up all my equipment, dropping it off and removing Xfinity from my life permanently.
It is ridiculous to me that this has been going on almost a MONTH for a $25 charge that I didn't put there nor ask for.
XfinityEricB
Official Employee
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2.3K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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LucidaConsole
Regular Visitor
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9 Messages
19 days ago
Ok, I check my bill and this charge has reappeared AGAIN. I don't understand why this seems to be such a complicated issue.
I've talked to 3 people in person, innumerable people on the phone and here in chat...everyone tells me, "oh sure, I'll take care of it, no problem" and yet, the charge remains.
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LucidaConsole
Regular Visitor
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9 Messages
3 days ago
Ok, I cancelled my service due to Xfinity repeatedly charging me for the returned check fee (that *seems* to be resolved), then charging me for equipment one of your agents took upon themselves to send me, which I ALSO turned in. Now, today, I get a text that I still have equipment to return??? When I turned my stuff in at the local office, she said everything was all set and to wait for my final bill, which I paid already. What equipment, exactly is it you are saying I need to return?? Ugh, why are the simplest of things so difficult with this company?
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