Visitor
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2 Messages
When can I expect the money returned to my account? You withdrew payment from my account after I cancelled it.
I cancelled service in your office and returned all the equipment on 9/3/2026. I was assured there would be no further billing. I then received notification of an automatic payment being processed the 2 days later. Attempts at contacting you through the notice were unsuccessful. My questions did not match the topics offered. No live contact was offered. The same for on line. A holiday weekend was 9/4/2026 through 9/6/2026 and the bank showed no charge so far. When I checked on 9/9/2026 I found you had charged me after cancelling. I called 1800Xfinity and after repeating 5-6 times that I wanted to cancel and NOT sign up for a different price I asked for a supervisor. After much more explaining and new price refusal I was told I would get a refund to my account in 5-14 days. Your records had not shown any cancellation from the third. That was corrected. It took an hour.
Considering that your internal errors caused this I would like the money returned to my interest bearing account ASAP.
XfinitySeth
Official Employee
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1.6K Messages
18 days ago
Good evening user_0misey 👋 I appreciate you coming to our community for help with your billing concerns, and you're in the right place for them. We infinitely appreciate any amount of time you spent with us, so we definitely don't want their to be any confusion regarding your billing. When disconnecting services, it's important to remember that your billing does not update in real time, so if you've already had a bill generated prior to requesting the service be canceled, those changes would not reflect until the following/final billing statement. Do you know if you already had a bill due when you requested your disconnect?
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user_0misey
Visitor
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2 Messages
1 hour ago
Please define “real time”.
I am not looking for your appreciation or community. I am looking for prompt service.
My request was made on September 3 in the office with return of all the equipment. I had a bill coming due on the September 4, Labor Day weekend Saturday, and so I asked about whether there would be any more withdrawals. I was told there wouldn’t be any more payments. Payment was taken from my account dated on September 5, Labor Day weekend Sunday (which shows you can bill in real time on holiday weekends).
Today is September 27, Sunday. I received another billing from you generated on September 9 and due on October 4 for another month of service! have no final bill and no return of funds. I’m curious to know if you are going to extract another payment from my account because my request was not communicated in “real time” or even within a few days. I have no indication the the account has been closed. I have no way to speak to anyone in person to verify communication of my cancellation and validate the request date.
I would like to know if there’s a “real person” I can talk to about this in “real time” to prevent further payments and return of any money owed.
Moreover, I do not relish the idea that my money might be lingering in an account ( combined with a lot of other former clients’ dollars) making you money and helping you save on hiring enough people when it could remain in my own interest bearing account.
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