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user_j6163l
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6 Messages

Saturday, January 18th, 2025 4:00 PM

When I click make a payment

When I click to make a payment, it says error sorry this isn’t working right now. Please return to my account overview while we resolve the issue. It’s been doing this for a while and my Wi-Fi isn’t working

Question

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Updated 

3 months ago

42

2

XfinityKassie

Official Employee

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1.7K Messages

3 months ago

 

user_j6163l We appreciate you reaching out to our Xfinity Forums Team. I'm sorry to hear you are running into some difficulties making your payment. I'd be happy to help you get things squared away. ARe you trying to access your account through your Xfinity account online, or through the Xfinity App? If your Wi-Fi isn't working, are you using cellular data to try and access your account? Any additional details you can share would greatly be appreciated. I look forward to working with you today. 

 

12

0

user_j6163l

6 Messages

@XfinityKassie​ I was connected to a different WiFi when I was trying to make the payment and I’ve already tried the Xfinity app but it’s doing it on everything if you need a screenshot if I can even do that on here I can I have no idea what’s going on but the payment keeps piling up and it’s not letting me pay same with cellular data I’ve even tried clearing my cookies cache and going on incognito on my web browser 

(edited)

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3 months ago

0

XfinityEva

Official Employee

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1.6K Messages

Thank you for trying different ways to access the payment. If you are trying online we can also recommend clearing cache and cookies or trying incognito/private mode. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_4o0qlr

1 Message

it's happening to me too it says i have a payment due, then i go to make a payment and the website says error. OR i'll go to make a payment and it says no balance, even though on the previous page it says I owe. Fix your website [Edited: "Language"]. people are trying to pay you money.

(edited)

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3 months ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

user_4o0qlr thank you for letting us know. Have you tried the follow steps above to see if this clears up the issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_j6163l

6 Messages

@XfinityEva​ I already tried that it still doesn’t work fix you’re website please people actually pay 

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3 months ago

0

user_yfiyoq

1 Message

3 months ago

Same issue here, for 3 days.

1

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_yfiyoq Can you please try resetting your Xfinity password (xfinity.com/password) and then go through the process to see if you can make your payment? If you're still having issues, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

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