Where is my refund, Xfinity?

Hey Xfinity... you owe me A LOT of money in refunds - $263.38, to be exact. You have owed me that for several months now. Where is it? Am I ever going to get it?

I am fuming right now. Apparently you guys have repeatedly ignored my multiple requests (in person, via phone to the customer service and refund lines, via email, etc.) for a refund to my bank account and have instead apparently opted send me a prepaid visa card as a refund by the end of this week (at least I think that's what you've decided to do anyway, but no one in your company can bother to give me the time of day, never mind clear answer). All of this because I didn't "take action" to explain to you how I wanted to receive said refund, according to you, even though I've been pursuing this refund for literal MONTHS. I've called and emailed and talked to people at this location,  including videochatting with folks in the billing department. I have been blown off every single time, never getting a clear answer and just being treated generally like dirt.

I have received two emails asking me how I want to receive my refund, in both of which I selected my via bank account, but both gave me errors. Your employees ignored my repeated verbal requests via phone and in person for a bank account refund anyway. At this point, I don't even know if I will receive the refund at all, even as a prepaid card, which I specifically asked you NOT to do. I tried to explain my situation in a video chat to the guy in the billing department today (fourth time I've talked to someone in this department) but he was very patronizing and kept talking over me. I eventually raised my voice to be heard but he didn't care, continuing to yell over top of me. He also misheard important things I said and didn't follow directions, mainly because he was so rude and kept yelling over top of me. 

I have tried to be more than fair and patient, but frankly I am so angry at your employees for their carelessness, blatant disrespect, and general incompetence. What is wrong with you, Xfinity? How could you have [Edited: "Language"] this up so badly? What kind of special level of incompetence and lack of care for your customers does this take? Good grief. I should not have to fight so hard and wait so long to get my money back. You have stolen too much of my time and basically stolen my money, as far as I'm concerned, because I haven't received it for months (who knows if I ever will at this point? You seem kean on keeping it!). You at the very least owe me not only my money but an apology. Shame on you.