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user_8xs7h5
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Tuesday, March 3rd, 2026 8:39 PM

Why am I being denied a courtesy month, which is due to me according to my agreement?

I exceeded the data cap in Dec 2025, for the first time in over 12 months.  The Usage page message changed to "You have just used your courtesy month".  I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assured I would be credited.  After being charged the overage, I chatted with a second rep and was told it would be credited on my next bill.  My next bill is for the normal amount, with no credit.  Will my account be credited for this overcharge?

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2 hours ago

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XfinityThomasD

Official Employee

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2 days ago

 

user_8xs7h5 Thank you for creating a post on our Community Forums. With our grandfathered internet plans, there is one courtesy month within a 12-month rolling period where additional data usage would be waived. if it was used in December 2025, it would not become available again until January 2027. Was the credit advised with the chat team to waive the data overage charge?

 

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user_8xs7h5

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The chat representative Sarthak stated that I was eligible to use a courtesy month for the December 2025 overage.  I was not asking about future eligibility.  In a Jan 29 chat with Sarthak, he wrote:

"You will not be charged for any December overages. I’ve confirmed that it has been less than 12 months since your last courtesy month/overage event, so you are still fully eligible. I’ve ensured the courtesy month is applied, and those charges will not appear on your bill moving forward."

I think it was a typo when he said "less" since he said I was eligible and would not be charged overages.

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2 days ago

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XfinityThomasA

Official Employee

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3.3K Messages

 

user_8xs7h5 - One of the great benefits of the newer Xfinity Internet plans is that unlimited data is already included, along with the Xfinity Gateway. For customers on older plans, data is capped at 1.2 TB per month, if applicable. To help make things easier, one courtesy month is provided every 12‑month period. That means the first time you go over 1.2 TB within a 12‑month span, you won’t be charged any overage fees, no matter how much data you use that month. Overage charges would only apply if you exceed 1.2 TB a second time within the same 12‑month cycle. That 12‑month period starts the moment you exceed 1.2 TB for the first time.
If you stay under the limit and don’t exceed 1.2 TB more than once during the 12 months, you’ll receive another courtesy month for the next cycle. However, if you exceed it twice, no additional courtesy months will apply until a full 12 months have passed without going over again.
You can always monitor your usage and courtesy month status through the Usage Meter (https://www.xfinity.com/support/articles/data-usage-exceed-usage) in your account. What are you seeing on your meter? 

 

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2 days ago

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user_8xs7h5

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The usage meter doesn't go back far enough to verify eligibility.

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7 hours ago

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XfinityFrank

Official Employee

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@user_8xs7h5, We appreciate your tenure and would definitely recommend that you consider one of our current packages that include unlimited data. We can see about the current data overage and discuss options with you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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BruceW

Gold Problem Solver

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27.2K Messages

2 days ago

... "You have just used your courtesy month" ...

Please see https://www.xfinity.com/support/articles/data-usage-exceed-usage. 

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user_8xs7h5

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The data usage overview doesn't display far enough back to verify when the last courtesy month was, nor does it designate when it was.  In my case, the chat representative said I was eligible, but I have been charged for the overage anyway, and there is no help from anyone.  Google Fiber is installing in my neighborhood, T-Mobile 5G is available, and so is Starlink.  Not sure why I would choose to stay, except for inertia since I've been a Comcast/Xfinity customer for almost 30 years.

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7 hours ago

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BruceW

Gold Problem Solver

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27.2K Messages

2 hours ago

@user_8xs7h5 wrote: "The data usage overview doesn't display far enough back to verify when the last courtesy month was ..."

Clicking the "Show Table Data" link on https://customer.xfinity.com/#/devices#usage should show the usage for the last 12 months. 

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