Why am I charged 89.00 for 400 mbps when it is listed as 30.00? I want my bill adjusted.

I am being charged 89.00 for 400 mbps when I see on the website it is 30.00. I want my bill adjusted down. I cannot get through to anyone. I spent 90 minutes getting bounced from one supposedly real agent to another. This is terrible customer service. [Edited: "Personal Information"]. DO I have to contact BBB?

Responses

XfinityAbby

Official Employee

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56 Messages

13 days ago

Hello,

user_f67446 I am hope your week is going well! Thank you so much for taking a moment to leave a post on our community forum. I'm sorry to hear you are having trouble with your billing and promotion. I know how important it is to make sure you are in the correct promotion. I would love to assist you further with this, could you please send us a direct message with your name, address and account number so we can help you get this resolved.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_f67446

Visitor

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5 Messages

@XfinityAbby I signed in and clicked on the link. It brings me back to the community. There is no direct messaging option. I have no way of getting assistance. The AI and the supposed real people agents were useless. The phone does not work. THere is no support message option anywhere. Are you AI? probably.

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13 days ago

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Billing

user_f67446

Why am I charged 89.00 for 400 mbps when it is listed as 30.00? I want my bill adjusted.

XfinityAbby

user_f67446

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