why did my bill go up by $30 with no explanation?

I want to know why my bill went up - that's a basic question any business should answer easily.

Xfinity says:

Our commitment to every customer:

• Respect your time
• Simplify your experience
• Make things right if we fall short

There is no way, apparently, to ask this question - the only option is to use the "Xfinity Assistant". I leave it to you if the transcripts below show that my time was respected, or my experience simplified by having the agent repeatedly state the same thing over and over without answering the question, and constantly state it could connect me to a live agent if necessary but refuse to do so:

Xfinity Assistant (02:00 am): Thanks for making a payment of $89.99. It was processed on Oct 19, 2024.Want more from your Internet?xFi Gateways combine an Internet modem and WiFi router in one. When you rent an xFi Gateway, you get built-in security, proactive speed upgrades, and extra control with the free xFi app.Click below to learn more.

LAWRENCE (02:00 am): why did my bill just go up with no explanation

Xfinity Assistant (02:00 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:00 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:01 am): See changes in regular monthly charges

Xfinity Assistant (02:01 am): Your Xfinity package\n • Internet: Blast! Internet: $89.99\n\nRegular Monthly Charges: 89.99

Xfinity Assistant (02:01 am): Here's your regular monthly charges, which are recurring charges related to a subscription or service. This doesn't include taxes and fees related to your Xfinity products and services. What would you like to do?

LAWRENCE (02:01 am): Review taxes & fees

Xfinity Assistant (02:01 am): \n\nTaxes, fees & other charges total: 0.00

Xfinity Assistant (02:01 am): Here are the details of your current taxes, fees, and other charges. Taxes are imposed by a state or local government. Fees and other charges help cover improvements to the network, products, and services. How can I help?

Xfinity Assistant (02:02 am): Thanks for making a payment of $89.99. It was processed on Oct 19, 2024.Want more from your Internet?xFi Gateways combine an Internet modem and WiFi router in one. When you rent an xFi Gateway, you get built-in security, proactive speed upgrades, and extra control with the free xFi app.Click below to learn more.

Xfinity Assistant (02:02 am): \nPrimary Address\nXXXX\nAccount #: x[Edited: "Personal Information"] [Active]\n\nLinked Address\nXXXX\nAccount #: x[Edited: "Personal Information"] [Active]\n\n

Xfinity Assistant (02:02 am): Before I help you, I see you have multiple addresses linked to your username, and I want to make sure we're on the right one. Right now you're logged into your account at XXXX.If this is the correct address, select \"This is the right account\". If you need a different address, select \"Switch account\". 

LAWRENCE (02:03 am): This is the right account

Xfinity Assistant (02:03 am): How can I help with your bill?

LAWRENCE (02:03 am): why did the bill go up this month

Xfinity Assistant (02:03 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:03 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:03 am): See changes in regular monthly charges

Xfinity Assistant (02:03 am): Your Xfinity package\n • Internet: Blast! Internet: $89.99\n\nRegular Monthly Charges: 89.99

Xfinity Assistant (02:03 am): Here's your regular monthly charges, which are recurring charges related to a subscription or service. This doesn't include taxes and fees related to your Xfinity products and services. What would you like to do?

LAWRENCE (02:04 am): this is completely unhelpful - chat with a real person

Xfinity Assistant (02:04 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:04 am): why did my bill go up

Xfinity Assistant (02:04 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:04 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:04 am): chat with a real person

Xfinity Assistant (02:04 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:04 am): chat with an agent

Xfinity Assistant (02:04 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:04 am): chat with an agent about billing

Xfinity Assistant (02:04 am): Bill due date: 18th of the month\nAutomatic payments: Enabled

Xfinity Assistant (02:04 am): How can I help you with your payments settings?

LAWRENCE (02:04 am): chat with a real agent about billing

Xfinity Assistant (02:04 am): Bill due date: 18th of the month\nAutomatic payments: Enabled

Xfinity Assistant (02:04 am): How can I help you with your payments settings?

LAWRENCE (02:05 am): i need more assistance

Xfinity Assistant (02:05 am): You can ask me questions about your bill, account, and troubleshooting service issues.

LAWRENCE (02:05 am): Something else

Xfinity Assistant (02:05 am): Let me know how else I can help. You can ask me a new question or select one of the options below.

LAWRENCE (02:05 am): Review latest bill

Xfinity Assistant (02:05 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:05 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:05 am): chat with a real agent

Xfinity Assistant (02:05 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:06 am): let me chat with an agent

Xfinity Assistant (02:06 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:06 am): chat with an agent for more assistance

Xfinity Assistant (02:06 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:06 am): this is completely useless get a real agent

Xfinity Assistant (02:06 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

Xfinity Assistant (02:00 am): Thanks for making a payment of $89.99. It was processed on Oct 19, 2024.Want more from your Internet?xFi Gateways combine an Internet modem and WiFi router in one. When you rent an xFi Gateway, you get built-in security, proactive speed upgrades, and extra control with the free xFi app.Click below to learn more.

LAWRENCE (02:00 am): why did my bill just go up with no explanation

Xfinity Assistant (02:00 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:00 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:01 am): See changes in regular monthly charges

Xfinity Assistant (02:01 am): Your Xfinity package\n • Internet: Blast! Internet: $89.99\n\nRegular Monthly Charges: 89.99

Xfinity Assistant (02:01 am): Here's your regular monthly charges, which are recurring charges related to a subscription or service. This doesn't include taxes and fees related to your Xfinity products and services. What would you like to do?

LAWRENCE (02:01 am): Review taxes & fees

Xfinity Assistant (02:01 am): \n\nTaxes, fees & other charges total: 0.00

Xfinity Assistant (02:01 am): Here are the details of your current taxes, fees, and other charges. Taxes are imposed by a state or local government. Fees and other charges help cover improvements to the network, products, and services. How can I help?

Xfinity Assistant (02:02 am): Thanks for making a payment of $89.99. It was processed on Oct 19, 2024.Want more from your Internet?xFi Gateways combine an Internet modem and WiFi router in one. When you rent an xFi Gateway, you get built-in security, proactive speed upgrades, and extra control with the free xFi app.Click below to learn more.

Xfinity Assistant (02:02 am): \nPrimary Address\nXXXX\nAccount #: x[Edited: "Personal Information"] [Active]\n\nLinked Address\nXXXX\nAccount #: x[Edited: "Personal Information"]  [Active]\n\n

Xfinity Assistant (02:02 am): Before I help you, I see you have multiple addresses linked to your username, and I want to make sure we're on the right one. Right now you're logged into your account at XXXX .If this is the correct address, select \"This is the right account\". If you need a different address, select \"Switch account\". 

LAWRENCE (02:03 am): This is the right account

Xfinity Assistant (02:03 am): How can I help with your bill?

LAWRENCE (02:03 am): why did the bill go up this month

Xfinity Assistant (02:03 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:03 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:03 am): See changes in regular monthly charges

Xfinity Assistant (02:03 am): Your Xfinity package\n • Internet: Blast! Internet: $89.99\n\nRegular Monthly Charges: 89.99

Xfinity Assistant (02:03 am): Here's your regular monthly charges, which are recurring charges related to a subscription or service. This doesn't include taxes and fees related to your Xfinity products and services. What would you like to do?

LAWRENCE (02:04 am): this is completely unhelpful - chat with a real person

Xfinity Assistant (02:04 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:04 am): why did my bill go up

Xfinity Assistant (02:04 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:04 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:04 am): chat with a real person

Xfinity Assistant (02:04 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:04 am): chat with an agent

Xfinity Assistant (02:04 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:04 am): chat with an agent about billing

Xfinity Assistant (02:04 am): Bill due date: 18th of the month\nAutomatic payments: Enabled

Xfinity Assistant (02:04 am): How can I help you with your payments settings?

LAWRENCE (02:04 am): chat with a real agent about billing

Xfinity Assistant (02:04 am): Bill due date: 18th of the month\nAutomatic payments: Enabled

Xfinity Assistant (02:04 am): How can I help you with your payments settings?

LAWRENCE (02:05 am): i need more assistance

Xfinity Assistant (02:05 am): You can ask me questions about your bill, account, and troubleshooting service issues.

LAWRENCE (02:05 am): Something else

Xfinity Assistant (02:05 am): Let me know how else I can help. You can ask me a new question or select one of the options below.

LAWRENCE (02:05 am): Review latest bill

Xfinity Assistant (02:05 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:05 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:05 am): chat with a real agent

Xfinity Assistant (02:05 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:06 am): let me chat with an agent

Xfinity Assistant (02:06 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:06 am): chat with an agent for more assistance

Xfinity Assistant (02:06 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:06 am): this is completely useless get a real agent

Xfinity Assistant (02:06 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:06 am): i want a real agent to help with billing questions

Xfinity Assistant (02:06 am): Bill due date: 18th of the month\nAutomatic payments: Enabled

Xfinity Assistant (02:06 am): How can I help you with your payments settings?

LAWRENCE (02:07 am): Download Transcripts

Xfinity Assistant (02:07 am): Your transcript download will begin shortly.

Xfinity Assistant (02:07 am): Thanks for making a payment of $89.99. It was processed on Oct 19, 2024.Want more from your Internet?xFi Gateways combine an Internet modem and WiFi router in one. When you rent an xFi Gateway, you get built-in security, proactive speed upgrades, and extra control with the free xFi app.Click below to learn more.

Xfinity Assistant (02:15 am): \nPrimary Address\nXXXX\nAccount #: x[Edited: "Personal Information"] [Active]\n\nLinked Address\nXXXX\nAccount #: x[Edited: "Personal Information"] [Active]\n\n

Xfinity Assistant (02:15 am): Before I help you, I see you have multiple addresses linked to your username, and I want to make sure we're on the right one. Right now you're logged into your account at XXXX.If this is the correct address, select \"This is the right account\". If you need a different address, select \"Switch account\". 

LAWRENCE (02:18 am): why did my bill increase this month

Xfinity Assistant (02:18 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:18 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:18 am): See changes in regular monthly charges

Xfinity Assistant (02:18 am): Your Xfinity package\n • Internet: Blast! Internet: $89.99\n\nRegular Monthly Charges: 89.99

Xfinity Assistant (02:18 am): Here's your regular monthly charges, which are recurring charges related to a subscription or service. This doesn't include taxes and fees related to your Xfinity products and services. What would you like to do?

Xfinity Assistant (02:19 am): Thanks for making a payment of $89.99. It was processed on Oct 19, 2024.Want more from your Internet?xFi Gateways combine an Internet modem and WiFi router in one. When you rent an xFi Gateway, you get built-in security, proactive speed upgrades, and extra control with the free xFi app.Click below to learn more.

LAWRENCE (02:26 am): how can i talk to a live person

Xfinity Assistant (02:26 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:26 am): i need help with talking to a live agent

Xfinity Assistant (02:26 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:27 am): you said you can get me to an agent if I need more assistance. Do that

Xfinity Assistant (02:27 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:27 am): get me to an agent

Xfinity Assistant (02:27 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:27 am): you are worthless get me to an agent

Xfinity Assistant (02:27 am): OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance. What are you looking for help with?

LAWRENCE (02:27 am): i need more assistance with my bill get me to an agent

Xfinity Assistant (02:27 am): Bill due date: 18th of the month\nAutomatic payments: Enabled

Xfinity Assistant (02:27 am): How can I help you with your payments settings?

LAWRENCE (02:27 am): Dispute a charge

Xfinity Assistant (02:27 am): I can help with your billing issue. What's going on?

LAWRENCE (02:28 am): my bill went up

Xfinity Assistant (02:28 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:28 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.

LAWRENCE (02:28 am): why did the monthly charge change

Xfinity Assistant (02:28 am): Previous balance: $59.99\nLast payment: $89.99\nBalance forward: $0.00\n\nRegular monthly charges: $89.99\nTaxes, fees, & other charges: $0.00\nAmount due: $89.99\n

Xfinity Assistant (02:28 am): Let's take a look at your price changes. Your regular monthly charges increased by a total of $30.00 since your last billing cycle.To get more details about the change in pricing, choose which charge you have a question about below.