@user_9a1yxz You'll want to review your monthly statements for the current cycle and the previous cycle and compare. On the 3rd page of customer statements are their service charges and under the charges will show the promotional timeframe and there is a good possibility your current promotion expired. If there was no increase due to a change in promotion you'll want to review one-time charges or new services added. Check out our article How to view your Xfinity bill online for details on where to access your current month's bill through the Xfinity app or online website and View your Xfinity billing statement history to find the previous month's statements to compare.
XfinityBradM
Official Employee
•
1.3K Messages
2 days ago
@user_9a1yxz You'll want to review your monthly statements for the current cycle and the previous cycle and compare. On the 3rd page of customer statements are their service charges and under the charges will show the promotional timeframe and there is a good possibility your current promotion expired. If there was no increase due to a change in promotion you'll want to review one-time charges or new services added. Check out our article How to view your Xfinity bill online for details on where to access your current month's bill through the Xfinity app or online website and View your Xfinity billing statement history to find the previous month's statements to compare.
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