Hello @user_CHAAAAANG, thank you for taking the time to leave a post. I can certainly understand how concerning and frustrating it would be to see your bill increase by $64, especially if you weren't expecting a change. There are a few common reasons a bill may increase, such as a promotional discount ending, changes to services or equipment, one-time charges, or billing adjustments. If the increase is related to a promotion ending, we do provide advance notice on billing statements to help avoid surprises. Typically, your statement will indicate when a promotional discount is scheduled to expire. Have you had a chance to review your last billing statement to see if it explains the increase? If not, we'd be happy to take a closer look with you and help determine exactly what caused the change. Thank you, @EG
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello @user_xzo980 Thanks for reaching out. We can certainly assist you with a cancellation request. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. How to: Direct messaging withing the forum.
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EG
Expert
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121.3K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1.5K Messages
2 months ago
Hello @user_CHAAAAANG, thank you for taking the time to leave a post. I can certainly understand how concerning and frustrating it would be to see your bill increase by $64, especially if you weren't expecting a change. There are a few common reasons a bill may increase, such as a promotional discount ending, changes to services or equipment, one-time charges, or billing adjustments. If the increase is related to a promotion ending, we do provide advance notice on billing statements to help avoid surprises. Typically, your statement will indicate when a promotional discount is scheduled to expire. Have you had a chance to review your last billing statement to see if it explains the increase? If not, we'd be happy to take a closer look with you and help determine exactly what caused the change.
Thank you, @EG
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user_xzo980
Visitor
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1 Message
15 hours ago
cancel my internet immediately and refund my money
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