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Thursday, January 30th, 2025 11:57 AM

Why did my monthly internet bill increase by $20 between January and February 2025?

Why did my monthly internet bill increase by $20 between January and February 2025?

Expert

 • 

109.7K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

721 Messages

2 months ago

Good morning @user_dtprsq we would be happy to review your account with you and answer any questions you may have. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

1 Message

25 days ago

Mine did to.  I'm canceling horrible Xfinity and getting Boost wifi at $50

Official Employee

 • 

1.8K Messages

 

user_4r7yj7, We can definitely take a look at your account and see if another promotion would be a better fit. If you would like to see what your options are,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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