Visitor
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1 Message
why did my monthly payment jump from $35 to 69$
Just received an automatic payment of $69 notification.
I cannot access the details because my phone is new and I cannot get the password.
CAN you give me the details and help me reduce it down to $35 again???
I do not video game or buy movies. It is a no nonsense household.
This is the link I cannot access.
[Removed Link]
[Edited: "Personal Information"]
XfinityThomasC
Official Employee
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3.5K Messages
11 days ago
Hello, @user-pack8o for your safety please be careful not to expose sensitive information when posting publicly. To assist with your billing concerns could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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