Visitor
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1 Message
Why do I have to pay a self-installation plus fee in addition to a professional installation fee?
I'm moving to a new home and want to transfer service. Comcast is charging me $39.99 for a professional installation.
I also want to upgrade service from my 800Mbps plan onto the 1000Mbps which is advertised as -$39 a month for a year. In the fine print it mentions I have to pay a $39.99 Self Installation Plus Fee as well.
Why do I need to pay two separate $39.99 installation fees for changing service to a new location? How can I only get charged for one installation?
If it's two separate charges, I may as well just cancel my Xfinity service altogether and start a new account and do one installation to only get a one time $39.99 fee - that seems very counterproductive. The chat support is actually insulting to not be able to get an answer to a question. Hopefully I can get help using a forum....
EG
Expert
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111.4K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2K Messages
3 days ago
@user_r1jrbq Thank you for giving us the opportunity to help answer your question regarding the installation fee via Forums. There would only be one installation charge associated to the transfer of service. The system is letting your know transferring your services to the new address or starting a new account with the upgraded internet service, will result in a professional installation. I would be more than happy to help transfer your services if you'd like.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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