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user_ktiu0g
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Monday, February 2nd, 2026 12:38 AM

Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of it but I still have the charge on my bill. I guess Xfinity does not respect the military or the law. Service Members Beware.

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2 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

2 hours ago

We appreciate your service @user_ktiu0g and proudly support our customers that serve. We'd be more than happy to review the Early Termination Fees and help make this situation right. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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