slimeyjoeddy Hello! Thank you for reaching out to us here on our Community Forum. It sounds like your promotional pricing may have ended but we'll be happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityBenjaminM
Official Employee
•
1.9K Messages
17 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
109.6K Messages
17 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0