Why has my billed doubled? Why is trying to speak to a real person about it impossible? Is anyone out there?

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hey there, @user_8rsnpq!  Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your billing concerns, and reaching out to us for assistance. I would be more than happy to dive into the account fully with you to go over the billing details, and ensure everything is cleared up. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.