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Tuesday, March 11th, 2025 2:29 PM

Why is my bill $357??

Why has my bill increased to $357, when there are so many options nowadays for internet and cable tv, including “cutting the chord” and just stream?

Official Employee

 • 

3.2K Messages

1 month ago

 

user_ng00x8 Thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand how frustrating it can be to see a bill increase. This typically happens when a promotional rate expires. I would be more than happy to review the billing with you and see what new promotions we have available for you. To get started, please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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