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user_nn778z
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09/19/2026 6:22 PM

Why is my Comcast Xfinity so expensive?

I already pay a separate charge for dish, mobile so why is this one so high. I’m assuming this is just for Internet.

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2 days ago

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XfinityChristy

Official Employee

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3.1K Messages

2 days ago

 

user_nn778z Hello and thank you for reaching out via our Xfinity Community Forums. I can certainly understand wanting to know why your bill is higher, especially if you're already paying for other services separately. We'd be happy to review the billing details with you and see exactly what's included on the account. Please send us a Direct Message with your full name and service address, and we'll take a closer look, explain what we're seeing, and answer any questions you may have. We're here to help!

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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