Why is paying my bill so difficult?

Every month, it takes forever to pay my bill.

First, why is there no link on the home page to pay it? Why do I have to go into my account first?

Next, why does the page jump around, refreshing and logging in over and over?

Both of those things happen every month, without fail.

But today, the billing page won't even load. It just returns an error with no code or path to resolution.

Don't tell me to reset my cookies or try another browser. I have. This is not an issue on my end. It is a perpetual issue on YOUR end. You can search these archives to see how many people have been encountering it for months/years.

You are an ISP. Why is using your website always frustrating, if not impossible?

Responses

XfinityDena

Official Employee

•

2.5K Messages

8 days ago

Thank you for reaching out @user_35obub I am sorry to hear about the issues you are having. Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps which includes myself. I also do not check to keep me logged in.

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user_35obub

4 Messages

I have gotten it to work using yet another browser. My question is: Why is your UX this terrible on Google Chrome, the most used browser in the US by far? Why is it that every time someone asks about this issue, y'all act like it's some unique thing rather than a persistent long-term bug? I want information on when a fix is coming. I want a fix to occur. I would like for the website of an INTERNET SERVICE PROVIDER to operate like it's 2024, and not 2002.

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8 days ago

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XfinityDena

Official Employee

•

2.5K Messages

The issue is not happening to every customer. I am happy to hear you were able to use a different browser to make a payment. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend!

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8 days ago

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user_35obub

Why is paying my bill so difficult?

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