1 Message
Why Was i Lied too
Can you please help or at least explain to me why I was lied too by one of the chat reps and told to pay $200 to restore my service. Then to be told it’s a completely different amount after I spent my last $200?? I made it clear when i could pay and what i could pay. They told me what i wanted to hear then pulled the rug out from under me. I either need my service restored till 4/11/2025 or my $200 refunded ASAP.
Thanks
XfinityRaf
Official Employee
•
812 Messages
4 days ago
Good morning @user_84xm84. Thank you for taking the time to post about your recent experience with having your services restored. If you could send our team a direct message with your full name and full address, we can work with you towards a resolution.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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