Visitor
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5 Messages
why wont xfinity honor the plan i was given and signed paper work for?
hello so i was qouted a price and speed for a plan that i agreed to and signed secure documents agreeing to this plan, but now xfinity wont honor what they offered me. so why is that ? I have screenshots of the whole conversation and the plan i signed up for. i got these screenshots before xfinity went into the chat and erased the messages so nice try but i got the proof before you erased it. I want xfinity to honor our agreement, so how do we fix this or who do i need to talk to? cause ive spent hours upon hours on the phone with you guys and still cant get it fixed.
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Ndubg
Visitor
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5 Messages
2 days ago
and i have plenty more screenshots of the conversation for evidence. all im asking is for you to honor the plan i signed up for . why is that such a problem? im not the one that came up with the plan, i was offered it.
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XfinityThomasA
Official Employee
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2.9K Messages
2 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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