Visitor
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1 Message
WiFi Extender Added To Account in error $25
We had an in person service last month. Issue was corrected and the guy said we didn’t need our old extender anymore because the modem took care of it now. He also said there was never a charge for it. Had him take it with him. Now I see a charge on our bill for $25 and we have no extender. In fact, after the guy left we noticed a big decrease in WiFi access. I don’t want to call because I consistently have to speak to someone who reads from a script and has no critical thinking skills. We need this charge removed immediately!
XfinityMarshante
Official Employee
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1.5K Messages
5 hours ago
Hello @user_my3h4f, thank you for taking the time to leave a post. Sorry for the frustration this has caused, especially after you were advised that the extender was no longer needed and returned it with the technician, only to now see a $25 charge on your bill. I can also understand your concern about noticing a decrease in Wi-Fi coverage since the visit. We’d be happy to review the account, take a closer look at the extender charge, and see what options are available to address your Wi-Fi concerns. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
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