Visitor
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1 Message
wondering if I will be charged for a technical visit on Monday
my Internet modem ended up going bad. We had a storm two nights ago here in Jacksonville, Florida, and so my modem went out and wouldn’t work and so I was wondering if I would be charged for a replacement modem because of this reason and I was wondering if I will be charged for the Technician visit that I have on Monday, July 14 between 3 PM and 5 PM I need to speak with somebody in customer service so you can please give me a call
XfinityNatalie
Official Employee
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380 Messages
3 months ago
Hello user_043w88! Thanks for posting on our XFINITY Community Forum. I know how important it is to receive clear communication regarding the upcoming technician visit. Rest assured, you have reached the right team to assist you! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinitySeth
Official Employee
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557 Messages
3 months ago
Hello user_043w88! I just wanted to come back to your original post to thank you again for working with us in our private messages to sort things out! I'm glad we were able top clarify things regarding your technician visit, and even more so that they were able to get out there for you to get everything back online 🙌 Hopefully you're done with the crazy storms out there in Jacksonville hahah
Should you ever need help from us at Xfinity again, please do not hesitate to create a new post to reach out. We're always here for you! Take care 👋
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