Won’t allow to pay bill

Hello @meloncholy, thank you for taking the time to reach out on social media.  I understand your concern with the bill pay issue, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello XfinityKrista.  Thank you for responding to my issue.  I looked into other payment options and tried with my Xfinity remote and it worked. I also cleared my cache as an additional option. It is awesome to have this convenience!!

Thanks

@meloncholy​ Mine was a known app issue for the new updated app. After I finally got a representative, she explained to me that it is still new and working out the issues. She saw where I tried to go to “Pay Bill” and then it would just stop.
Even after updating and other steps. She was very helpful and adjusted my late fee. It took over an hour to get to a real customer service person, which was frustrating when you’re at work. In the end she was very kind and saw my issue and fixed it.