Worse offers for current customers vs new customers

Absolutely insane that, even after being a customer for 8 years, Xfinity will increasy my monthly payment by 50% when my yearly contract expires, and will NOT let me keep my current Internet service at it current price. Instead, it forces me to pay 50% more for the same service than if I simply became a new customer. How does this make sense? Why would you want to [Edit: Language] and punish existing customers? I dont get it. I just need simple internet service. I live by myself, I dont do much. No visitors, no family. I just want simple, reliable internet that doesnt change in pricing every single year. Is that too much to ask? What have we come to?

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K

Kcorps

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8 Messages

2 months ago

I'm done. Cancelled all my services with Xfinity. This is not worth it. The stress and anxiety of having to deal with Xfinity Customer Service is unparalleled. For my own mental health wellbeing, I'm cancelling all my Xfinity services. I rather pay more just to have any sort of actual support. Good riddance.

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XfinityEva

Official Employee

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2.2K Messages

We're sorry to hear that this experienced has you feeling this way. I appreciate you working with our team today and allowing us to get that Xfinity NOW activated for you. Thank you for your time today, and please do not hesitate to reach out if you have any issues.

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2 months ago

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XfinityGabriel

Official Employee

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2.8K Messages

2 months ago

Kcorps, Hi there! Thanks for taking the time out of your day to reach out. I was wondering the same thing when I had the same offers for my services. We truly value your loyalty as much as new customers. I am sorry to learn that we have made you feel this way. You've reached the right place. We are a team of experts who are dedicated to providing solutions to promotional inquiries such as this over social media. We can help. Think of it like this. New customers get a new sign-on bonus. After the promotional period ends, you will enter to our everyday rates. However, we do care about your loyalty just as much as new customers. I would like to look over offers available for your location today to see if I can get you into something similar or better than what you had before.

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K

Kcorps

Visitor

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8 Messages

Thank you for responding.

I have been already a customer for 8 years. I am not asking for much. I just want what I already have. My internet service from last year was NOT a sign-on bonus. It was already a forced upgrade on my 2023 rate of 100Mbps at $25/month. Then I went to 200Mbps for $50/month. Now you're forcing me to upgrade to 300Mbps for the low low price of $70/month. Your everyday rates are changing every day. I dont need any of this.

I already looked over the offers available for my location today. I attached them above. Its extremely frustrating how Xfinity keeps pushing me to get more and more speed. I'm a single person, I live on my own. I dont have children streaming, I dont do hardcore gaming, I dont have Netflix, Hulu or any other streaming service. I have my own router and modem. I dont need more than 100Mbps. I just read news, send emails and, currently, spend half of my day on the Xfinity website to solve this self-created issue. I cannot afford $70/month. That is out of the question.

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2 months ago

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XfinityGabriel

Official Employee

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2.8K Messages

Kcorps, it is our pleasure to help in any way that we can. As a single person myself, I can understand the frustration. Have you heard of our Now Internet service like in this link here?

I am an Official Xfinity Employee.
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2 months ago

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K

Kcorps

Visitor

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8 Messages

Hi Gabriel,

No, I had never seen this page before. Sounds precisely what I need. But, not surprisingly, as soon as I log in, I'm no longer able to access any of the offers that I see when I am not logged in. It would really be nice if things would just be easier. All of this just feels like a really sick joke. As soon as Xfinity knows who I am and where I live, all of the offers just "dissappear". What do I have to do? PLEASE, share precise instructions on how to subscribe to GO Internet. Or, better yet, could I just request a callback so we can get this done?

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2 months ago

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K

Kcorps

Visitor

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8 Messages

2 months ago

Tried to subscribe to Xfinity Go. Set up cancellation date of Oct 18th (because, apparently, I cant just "cancel" on my own, I need to "request" and then wait for it to process). Its Oct 20th, and just got another bill for $79. Cancellation didnt "go through".

Why. Why does this have to be so difficult. Seriously, save yourself time and just let ME cancel my own service.

What a horrible ISP to deal with.

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K

Kcorps

Visitor

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8 Messages

2 months ago

This is absolutely insane.

Xfinity assistant just keeps telling me to restart my modem. I must've done it 10 times already. You make me wait 10mins each time, and then when you decide that I need to schedule service, Xfinity Assistant does NOTHING. Every single time. I NEED TO SCHEDULE SERVICE.

Why is this so difficult? ChatGPT has more personality than Xfinity Support. Just look at how they just leave customers here without any support. You cant call them and talk to someone. You'll get the same automated response than their AI Assistant. What a disgusting experience.

I've lost more years of life just dealing with Xfinity support than anything else in my entire life. A customer of 8 years, treated like garbage. But if you're a new customer, they'll throw you the red carpet, and then sweep it from under you after a year.

I NEED HELP. ACTUAL HUMAN HELP FOR XFINITY NOW SERVICES. How else do I say this?

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K

Kcorps

Visitor

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8 Messages

2 months ago

What [Edited: "Language"] is this supposed to do for me????? I need to schedule service!! Why is this so difficult???

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Worse offers for current customers vs new customers

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