Worst Customer Service

Called Xfinity last night because I did not receive my bill.  For some reason, without my permission, I was put on paperless billing which explains why I didn't receive the bill in the mail.  Had a long wait and opted for Xfinity to call me when they're ready.  Got a call from a so called customer service agent.  It sounded like the call was being made from halfway around the globe.  The woman agent I spoke with couldn't speak English at all properly (just broken English that made no sense).  Had no idea what she was saying and to ask consistently to repeat.  She asked me weird questions such as "what time is it over there".  I said 7pm and she said it was 2 where she was so that confirmed my suspicion they were located probably in some remote location.  Explained about the bill problem and she had difficulty to figure it out.  She told me she went into my account to turn off the paperless billing.

I called Xfinity customer service the next morning to confirm and found out that the paperless billing was NOT turned off but this agent turned it off for me.  I asked if there was someone I could talk to about the lame service I had received.  The guy was at a total loss on what to do.  Apparently, there is nobody and I just got the double talk run around and never got the opportunity to talk to anyone.  All this stress and nonsense because I wanted my bill mailed to me?  You'd think they'd be grateful that long standing customer is calling to get this sorted out so they can receive payment.  I'm seriously considering cancelling my service and opting for another carrier that has proper customer service.