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user_l5nz5f
1st Topic

4 Messages

Wednesday, September 17th, 2025

Worst Out There

This is one of the worst companies in existence!  Robbing people, zero customer service……taking advantage of people left and right!  Funny bc I was taught loyalty was an admirable quality to have, but for this company its punishment…..speaks volumes about the lack of integrity of the company as a whole!  One day karma will come……

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Updated 

15 days ago

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XfinityAmira

Official Employee

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4.4K Messages

23 days ago

Hi user_l5nz5f! Thanks for visiting our Xfinity Forum expressing to us that you feel this way. It's unsettling to know this, and we truly apologize for any difficulties you've experienced when trying to get support.  We do value and appreciate you being a customer with us, and my team wants to make things right. Please know we're always here to help!

 

Can you please tell us a little more about your service concern so that we can better assist you. 

 

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user_l5nz5f

4 Messages

It took hours to try to get 2 mobile phones hooked up.  A SIM card was sent for one of them and took over a week to arrive leaving a new Mom stuck at home with a baby without phone service.  I was overcharged for the phones and finally gave up on getting my money back because I got sick of calling.  Having my internet cost go from $35 to well over $100 if I don’t have a phone line is insane!  I work from home and am forced to have this internet, but it’s not affordable at all especially when many other carriers offer much better prices, but I am stuck because of where I live.  There is no appreciation for loyalty for customers….only deals for new people to get more business and generate more money.  That is sad and a poor business model.  

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15 days ago

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XfinityJohnG

Official Employee

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2.2K Messages

That is certainly not the experience we would like you to have with your service. I will be happy to look into any account issues from here for you. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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