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user_nlrbtq
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Saturday, October 26th, 2024 3:26 AM

WRONG ACCOUNT NUMBER

[Edited: "Personal Information"]

I got a bill for this account number. This is NOT my account. It has NEVER been my account.

My account has a $498 credit balance.

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28 days ago

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user_nlrbtq

2 Messages

29 days ago

Also, your Xfinity Assistant chat is a joke. The last two times I’ve tried to resolve an issue thru the Xfinity Assistant chat I got disconnected and reconnected to 7 different people. All stated the same thing “I’ll connect you with a team member who will take care of this issue for you “. 

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XfinityDemitrius

Official Employee

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1.3K Messages

Hey @user_nlrbtq, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account number and account balance. I would be more than happy to offer my assistance looking into this further for you.

 

Have you recently moved? Whenever you move, you would be issued a new account number for the address. Could you please provide some additional information about the issue at hand? Does the Xfinity billing statement show your information, correct address, and more? Any additional information will be helpful in discovering any issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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EG

Expert

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107.1K Messages

29 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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