Wrong Billing & Xfinity Is NOT Correcting it

We have paid our Xfinity bill every month. Since last month they are showing an 'overdue' amount and are threatening to cut off service if not paid. I've been on telephone twice and in their office twice and this is still not resolved.

How do you get Xfinity to take care of this matter? I'm tired of trying customer service it is not working.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

113.8K Messages

21 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

•

2.5K Messages

21 days ago

user_398f65 Hey there! Thank you so much for using our Forums and for reaching out! Our team is sorry to hear about your billing issues and you came to the right place for help. We know how important it is to have your bill show correct and we got your back. In order to get started can you send me a DM with you full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_398f65

Wrong Billing & Xfinity Is NOT Correcting it

EG

XfinityJorge

New to the Community?