Wrong charge to an address I don't live in

Hello, @user_v1ka0v! Thank you for taking the time to visit our Xfinity Community Forum with your billing concerns. You've come to the right place for help! Our team specializes in all things related to your account(s), service(s), equipment, bill, and more! I'm sorry to hear about the trouble with this additional bill. For something like that, we'll need to take a closer look. But don't worry! We're happy to see what can be done to resolve this for you :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!