Wrong name in billing statement

Good evening @user_5s4ufq and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate it and hope you are having a fantastic Thursday so far! I see that you reached out regarding your name being misspelled on your Oct 15-Nov14th billing statement. I completely understand wanting that corrected on future billing statements and assure you that you've reached the right team to help! In order to better assist with fixing your name on your billing statements, we will first need to locate your account by collecting a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Please also be aware that we have marked your post as private due to post Personally Identifiable Information (PII). Please refrain from posting PII publicly as it is a violation of our forum guidelines. Our guidelines can be reviewed here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.