Visitor
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1 Message
WRONGFULLY SENT TO DEBT COLLECTION
I received a notification that Xfinity opened a collection on an account that was deactivated and had not been used for over 2 years. I am hoping to speak to someone who can help assist me with resolving this issue.
XfinityPeterH
Official Employee
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2.3K Messages
3 months ago
@user_ux57ya I would be reaching out if I were in your shoes too. Our team is happy to help investigate the claim. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That said, since you already sent us a message we will continue with you there.
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