Visitor
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1 Message
Xfi Complete randomly added onto plan
I've been paying a base of $40 for wifi the past year. I haven't had any new equipment shipped since, it's just the router. I was charged $70 this month for some reason and see it's $70 moving forward now. I see a new add on for Xfi Complete that I never added on myself. Can I get this removed and the extra fee for the add on removed please?
XfinityRaf
Official Employee
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1.5K Messages
11 days ago
Good morning @user_ptnam0. Our team can review your account to see why your billing increased and check on that xFi Complete add-on. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJeffB
Official Employee
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555 Messages
10 days ago
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!
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