Visitor

 • 

1 Message

Sunday, September 28th, 2025

xFi Complete

I was charged an additional $25.00 for XFI Complete which I did not request.

Oldest First
Selected Oldest First

Official Employee

 • 

1.9K Messages

13 days ago

user_67b73x thank you for using the Xfinity Community Forums page to reach out today. I would be happy to look into your billing related concerns. Our Xfinity Forums team is the best at ensuring you have only the services that you need the most tied to your account. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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